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Legal

Terms & Conditions

Last updated: October 19, 2026

1. Who we are

Blouma Flowers ("Blouma", "we", "us") is an online flower and gift shop in the Kingdom of Saudi Arabia, operating under a Freelancer Certificate (Wathiqat Al-Amal Al-Hurr) issued by the Ministry of Human Resources and Social Development.

These Terms are published in line with the Saudi E-Commerce Law (Royal Decree M/126 dated 7/11/1440H) and its Implementing Regulations.

2. Accepting these Terms

By using our website or app, or by placing an order through any of our channels, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you don't agree, please don't use our services.

  • You must be at least 18 years old, or otherwise have legal capacity under Saudi law, to place an order.
  • You're responsible for the accuracy of the details you enter, including addresses, phone numbers and recipient details.

3. Products and delivery area

We sell fresh flowers, bouquets, arrangements, plants and gift add-ons (such as cards, balloons, chocolates and wrapping). All products are prepared by hand and delivered only in Al-Khobar, Dammam and Dhahran. We may refuse or cancel, with a full refund, any order whose delivery address is outside these areas.

4. Photos, natural variation and substitution

  • Product photos show the style of each arrangement. Flowers are natural and vary by season and batch, so small differences in shade, size, stem count or filler flowers are normal and are not a defect.
  • If a flower, vase, wrapping or gift item is unavailable, we may replace it with a similar one of equal or greater value, in the same colour family and style. Where possible, we'll contact you first.

5. Prices and payment

  • All prices are in Saudi riyals (SAR). Blouma is not registered for VAT because it is below the registration threshold, so no VAT is added. If this changes, we'll update these Terms.
  • Card payments (mada, Visa, Mastercard) are processed securely by Moyasar. We never see or store your card details.
  • We may also offer Apple Pay, and buy-now-pay-later through Tabby or Tamara. If you use a buy-now-pay-later provider, its own terms also apply to your instalments.
  • Cash on delivery is not accepted.
  • An order is confirmed only after payment succeeds. Unpaid orders are not prepared.
  • A minimum order value and a free-delivery threshold apply, as shown on the site and at checkout.

6. Ordering and same-day delivery

  • Same-day delivery is available for orders paid before 2:00 PM Saudi time. Orders paid after that are scheduled for the next available delivery slot.
  • Delivery slots are our best estimate. We aim to deliver within the slot you choose, but traffic, weather or address problems can cause delays.
  • On peak days (such as Valentine's Day, Mother's Day, Eid and National Day) slots are not guaranteed, the same-day cutoff may be earlier, and we recommend ordering in advance.

7. Delivery

  • We deliver to the address and recipient phone number given at checkout. Please make sure they're complete and correct, including the building, floor and apartment.
  • Our driver contacts the recipient (and, if needed, you) to arrange the handover.
  • Delivery is complete when the order is handed to the recipient or to someone at the address, to building security or reception, or left as you instructed. Responsibility for the order passes to you at that point.
  • If delivery fails for reasons on the customer's side (a wrong or incomplete address, an unreachable phone number, nobody available, or the recipient refusing the order), the order counts as delivered and is not refundable. Because flowers are perishable, re-delivery isn't guaranteed: we decide case by case, and a delivery fee may apply.
  • Delivery fees depend on the delivery zone and are shown at checkout.

8. Cancellation and refunds

Fresh flowers are perishable and made to order, so the statutory 7-day withdrawal right does not apply to them under the Saudi E-Commerce Law and its Implementing Regulations.

  • Orders cannot be cancelled once placed.
  • If an order arrives damaged, wilted or clearly wrong, tell us on WhatsApp within 24 hours of delivery. We replace it first, and if that isn't possible, we refund it.
  • If we cancel an order or fail to deliver because of our own mistake, you receive a full refund or a free re-delivery.

Full details are in our Refund & Cancellation Policy.

9. Gift orders

  • The person who places and pays for the order is our customer.
  • We may contact the recipient to arrange delivery. For surprise deliveries, we follow your instructions where we reasonably can.
  • Prices are never shown to the recipient. Gift messages are printed as written; we may decline messages that are offensive or unlawful.
  • Only the person who placed the order can request a refund.

10. Loyalty points and referrals

Where offered, customers earn loyalty points on paid orders (excluding delivery fees), and referral rewards may apply to a referred friend's first order. Points and rewards can be used only as shown at checkout, have no cash value, expire 12 months after they are earned, and can't be transferred.

11. Your account and acceptable use

You're responsible for keeping your login details safe and for activity on your account. You agree not to misuse the service, place fraudulent orders, interfere with the platform, or use it for anything unlawful in Saudi Arabia.

12. Intellectual property

The Blouma name, logo, photos, designs and content on this platform belong to Blouma Flowers or its licensors and may not be copied or reused without written permission.

13. Personal data

We handle your personal data under the Saudi Personal Data Protection Law (PDPL). See our Privacy Policy for details.

14. Delays outside our control

We're not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, traffic accidents, road closures, official holidays, government action, or outages at couriers, payment providers or telecom networks. If this happens, we'll tell you and offer the options we can.

15. Limitation of liability

To the extent permitted by Saudi law, our total liability for any order is limited to the amount you paid for it. We aren't liable for indirect or consequential loss. Nothing in these Terms removes consumer rights that cannot be waived under Saudi law.

16. Changes to these Terms

We may update these Terms from time to time. The current version is always on this page.

17. Governing law, disputes and language

  • These Terms are governed by the laws of the Kingdom of Saudi Arabia.
  • Please contact us first on WhatsApp or by email so we can try to resolve any issue. If it isn't resolved within 15 days, you may use the Ministry of Commerce's consumer complaint channels or the competent courts in the Eastern Province.
  • These Terms are available in Arabic and English. If the two versions differ, the Arabic version prevails.

18. Contact us

WhatsApp: +966 5X XXX XXXX
Email: support@bloumaflowers.com